What are the Different Types of Feedback?

Users frequently provide feedback on the products they like. There are many types of feedback. These are categorized into three categories based on their subject.

24 days ago   •   2 min read

Eren Gündüz

Users frequently provide feedback on the products they like. There are many types of feedback. These are categorized into three categories based on their subject.

Feature Request

Feature requests are demands for how you can improve your product or service. They are specific ways that users want something. When you think about it, there is usually something tangible that comes to mind.

Feature requests help you learn what your users expect from your product. This is why prioritizing feature requests is important.

If the desired features do not fit the product's strategy or vision, you need to reconsider them. Taking every feature request can end up taking your product to an irreversible point.

Bug Report

A bug is an error your users encounter while using your product. Users leave products because of bugs most of the time. Prompt responses to bug reports greatly improve user satisfaction. A high churn rate can be caused by not solving bug reports quickly.

Even if it is not a bug that will be resolved right away, it is necessary to inform the user that it will be fixed as soon as possible.

In some cases, users may perceive things that are not bugs as bugs. If this happens, be sure to explain why these are not bugs.

Idea

Users cannot always specify exactly what they want since ideas are often abstract. Perhaps you will get ideas that are extreme or something you don't intend to build. These ideas should be rejected appropriately. It is essential to attach significance to reasonable ideas since each person is unique.

A user looks at a product entirely from the outside so they can evaluate it more objectively than your team can.

Bonus

There is usually no request in these types of feedback, but it gives an opinion.

Review

User reviews are typically shared on public review sites such as G2 and effectively build trust between users. Users can also send reviews directly to you.

Praise

Users sometimes send you praising messages to say how much they enjoy your product. Such messages don't include requests. Instead, they're meant to encourage you to keep going.

Producter - User Portal Feature

Producter is a product management tool designed to become customer-driven.

It helps you create collect feedback, manage tasks, sharing product updates, creating product docs, and tracking roadmap.

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