What is Customer Journey Map? What are the Benefits?
A customer journey map is a powerful visual tool that can help you understand your customers’ experience with your company and identify areas for improvement. In this guide, we’ll discuss what a customer journey map is, how to create one, and the benefits of using one.
What is a Churn and Why do customers churn?
Derived from butter churn, the word "churn" is defined as the percentage of customers who leave a company within a specific period of time. Customer churn can be a major problem for businesses because it can lead to a decline in revenue and profit.
What is Conversion Rate? How to Calculate It?
Conversion rate is a measure of how often visitors to a website take a desired action, such as making a purchase or signing up for a newsletter. The higher the conversion rate, the more effective the website is at converting visitors into customers or subscribers.
How to use Retrospective in the Team?
Retrospectives are meetings that are typically held at the end of a project or sprint, in order to reflect on what went well and what could be improved. The goal of a retrospective meeting is to learn from past experiences and improve future performance.